News and Media

CRM & SFA Best Practices
Features articles about using and setting up customer relationship management and sales force automation solutions.
http://www.crm-best-practices.com/

CRM Blog
News and commentary on CRM topics, including software and implementation.
http://www.crmblog.org

CRM Daily
CRM news and information.
http://www.crm-daily.com/

CRM Today
Resource center featuring news, event and conference schedules, employment opportunities, case studies and articles.
http://www.crm2day.com/

CRMDirectory.com
News, products, and tutorials for those interested in customer relationship management.
http://www.crmdirectory.com

CSM
Offers journal, advice, and information for customer service professionals.
http://www.customerservicemanager.com/

Customer Management Community (CMC)
News, information, advice and best practice case studies.
http://www.insightexec.com/

Customer Service Group
Resource for customer service, call center and helpdesk professionals.
http://www.customerservicegroup.com

destinationCRM.com
Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries.
http://www.destinationcrm.com/

eCRMGuide
Customer relationship management and e-business news.
http://www.ecrmguide.com/

eCustomerServiceWorld.com
Articles, case studies and white papers as well as news, information, advice and jobs.
http://www.ecustomerserviceworld.com/

European Centre for Customer Strategies (ECCS)
Advice and information on customer relationship management including forums, articles, white papers, industry news, and analysis tools.
http://www.eccs.uk.com

Outsourcing CRM
Case studies and best practices focused on customer relationship management.
http://www.outsourcing-crm.com

Service Untitled
A blog focused on customer service and the customer service experience. Interviews, tips, and downloads.
http://www.serviceuntitled.com/